Facebook Pixel

FAQ

1. Is my order confirmed?

You will receive an email and an SMS on order confirmation. Or you can also log on to the website and check my orders tab for details. Please contact our helpdesk (customercare@gocolors.com or call) if you need any further assistance.

2. When will you ship my order?

We normally ship all orders within 2 business days. Final delivery time will vary based on location.

3. When will my order get delivered?

Transit and delivery time may vary depending on your location and the ordered items. You may log on to my orders tab and click track order option for details.

4. How much do you charge for delivery?

We do not have any delivery charges levied on any of the orders.

5. How can I track my order?

An email is sent to you after the order is shipped. It contains the tracking number and details of the service provider. You can also track your order by clicking on the option Track Order on our website after logging in.

If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Helpdesk immediately. Drop us an email at customercare@gocolors.com in or give us a call on 1800-123-9953 toll free number (10 AM - 6 PM, Monday to Friday).

6. Can I customize the products?

We do not offer customization of products.

7. I don’t want the package to carry an invoice/amount as it is a gift. Can this be done?

Unfortunately, it is not possible since invoices are mandatory due to Government regulations.

8. How do I cancel an order?

You can cancel an order, that has not yet been processed, from "My Orders" or "Track Order" sections of our website. Or, you can send a request to customercare@gocolors.com or give us a call on the toll free number 1800-123-9953(10 AM - 6 PM, Monday to Friday). After order has been processed, it cannot be cancelled and the return policy mentioned below is applicable.

9. Can I get my ‘to-be-returned-product’ to get picked up from a different address from the original delivery address?

Sure. But the pick-up address needs to be in our list of viable pin codes. You can contact us via email or our toll-free number to initiate the same.

10. I have received a damaged product, what should I do?

Please do not accept the delivery of any item from the courier/delivery person, if you feel that the outer packaging is Damaged/Tampered with. Please contact our customer care for replacement, immediately.

11. What is your return policy?

We are committed in ensuring your satisfaction with any product that you have purchased from Go Colors. However, if in an unlikely event you are not satisfied with your purchase, the below mentioned Exchange Policy is followed by us.

12. When will I receive a replacement?

We are committed in ensuring your satisfaction with any product that you have purchased from Go Colors. However, if in an unlikely event you are not satisfied with your purchase, the below mentioned Exchange Policy is followed by us.

13. Can I choose a different item in exchange?

In an unlikely event when the product you have received is not at your full satisfaction, then we will definitely replace the product. Products purchased within a 30-day period from the date of delivery only will be entertained.

For initiating the replacement process, you may contact our Customer Care or log on to the website and initiate the same. Our team will inspect the defect and in case of genuine defects we will replace the product.(return/replacement of the product is subject to receipt of the product(s) at our location in unused condition and in its original packaging, failing which return/replacement may not be possible.)

Any product can be exchanged with a product of same amount. Exchange of the product will depend upon the availability of the demanded product if the product is not available you can choose any other product of similar price.

14. What is your refund policy?

Refunds are normally processed within 1-6 working days after the completion of quality checks of product returned and further depends on various banking and payment channels. We are not responsible for any errors or delays in refund due to banks or third-party service provider errors or delays.

In case of Online payment, the mode of refund of payments cannot be changed at any stage as the refund amount will only be transferred to your source account. Refunds are paid back to the source of payment. In case of the refund to your source account fails when processed, it may be refunded by National Electronic Funds Transfer (“NEFT”) to your bank account after we reach out to you and receive your bank account details.

Refund of orders placed using Cash on Delivery as the payment method will be made to your bank account via NEFT. You will be required to update the bank account number and IFSC code to enable us to process a refund to User Account. Refunds cannot be processed to third-party accounts, i.e. the name provided in the User Account should match with the name of the bank account holder provided for refund via NEFT

Get updates on Whatsapp
By continuing you agree to our Terms & Conditions
I agree with the company using the data provided by me to receive any marketing communication / offer details related to the brand.

BE THE FIRST TO KNOW

Sign up to stay updated on new products, brand stories and events.

CONTACT

Go Fashion India Limited
No. 4, 5th Floor, Sathak Center,
Nungambakkam high road, Chennai - 600 034
CIN: U17291TN2010PTC077303

Front desk : 044-42 111 777 / Toll free : 1800-123-9953 (Monday to Saturday - 10 AM to 6 PM IST)

MANUFACTURED BY

Go Fashion India Limited
8/626, AVP Layout,
Angeripalayam Main Road,
Tirupur, Tamil Nadu, 641603
CIN No.: U17291TN2010PTC077303