Returns & Exchange/ Refund Policy:
Product Exchange Policy:
We are committed in ensuring your satisfaction with any product that you have purchased from Go Colors. However, if in an unlikely event you are not satisfied with your purchase, the below mentioned Exchange Policy is followed by us.
Please do not accept the delivery of any item from the courier/delivery person, if you feel that the outer packaging is Damaged/Tampered with. Please contact our customer care for replacement, immediately.
In an unlikely event, if the product you received from us is damaged/defective, please mail or call customer care within 3 working days for a replacement. Only genuine mistakes like size, colour, wrong product delivery will be accepted. Products damaged while being used, do not qualify for replacement.
Exchanging the product:
In an unlikely event when the product you have received is not at your full satisfaction, then we will definitely replace the product. Products purchased within a 30-day period from the date of delivery only will be entertained.
For initiating the replacement process, you may contact our Customer Care or log on to the website and initiate the same. Our team will inspect the defect and in case of genuine defects we will replace the product. (return/replacement of the product is subject to receipt of the product(s) at our location in unused condition and in its original packaging, failing which return/replacement may not be possible.)
Any product can be exchanged with a product of same amount. Exchange of the product will depend upon the availability of the demanded product if the product is not available you can choose any other product of similar price.
In case of replacement/exchange customer has to initiate the process within 72 Hours after receiving the product delivery from the courier.
Unless it’s a defective product which can be done within a maximum period of 30 days from purchase.
Time period for refund
Refunds are normally processed within 1-6 working days after the completion of quality checks of product returned and further depends on various banking and payment channels. We are not responsible for any errors or delays in refund due to banks or third-party service provider errors or delays.
In case of Online payment, the mode of refund of payments cannot be changed at any stage as the refund amount will only be transferred to your source account. Refunds are paid back to the source of payment. In case of the refund to your source account fails when processed, it may be refunded by National Electronic Funds Transfer (“NEFT”) to your bank account after we reach out to you and receive your bank account details.
Refund of orders placed using Cash on Delivery as the payment method will be made to your bank account via NEFT. You will be required to update the bank account number and IFSC code to enable us to process a refund to User Account. Refunds cannot be processed to third-party accounts, i.e. the name provided in the User Account should match with the name of the bank account holder provided for refund via NEFT
Terminated Payment Mode
If the original payment method you used to make the payment (credit or debit card or net banking) is no longer valid. When we receive a payment failure notice from your bank, we will send you an email asking you to contact us. Basis the communication with you, we will again initiate the refund based on new details provided from your end.